After Hours Travel Assistance

In case of a client requiring travel assistance after hours, Voila Travel is able to assist as follows:

  • Local flight reservations i.e. flight cancellations and any flight amendments; subject to availability
  • International travel support - in line with the Terms and Conditions of:
    • The specific airline through which the reservation has been secured; and
    • The country to which the passenger is travelling
  • If car hire is required after hours, please note that a credit card is required as a deposit and guarantee for the vehicle. Furthermore please take note that the credit card holder must be the main driver of the vehicle.
  • Processing of visas is not possible due to embassies not being available after hours.

Important

  • Please note the above- mentioned after hour services are for Voila Travel corporate and leisure clients only
  • Voila Travel will do everything in their power to assist with any problem you might encounter after hours
  • A call to the Emergency Service Number may result in an additional cost. Please verify with your travel consultant on duty.